Refund Policy

At LUNA, we want you to love your purchase. If something isn't right, here's how we can help.

 

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 5 days of delivery at lunabeautylab.co@gmail.com with your order number and a photo of the issue. We'll offer a replacement or full refund.

 

Other Returns
If you'd like to return an item for any other reason, contact us within 14 days of receiving your order. The item must be unused and in its original packaging.

 

How to Start a Return
Email lunabeautylab.co@gmail.com with your order number. We'll provide return instructions once your request is reviewed.

 

Refund Processing
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days.

 

Non-Returnable Items
Items that have been used, damaged after delivery, or returned without original packaging may not be eligible for a refund.

 

Questions?
Contact us at lunabeautylab.co@gmail.com.